LinxEat Dasher Service Level Agreement (SLA)

Effective Date: August 11, 2025 Platform: LinxEat via LinxDash App Contact: linxeatapps@gmail.com | WhatsApp: +237 673-910-240 Website: linxeat.com

1. Introduction

This SLA outlines the expectations, responsibilities, and performance standards for Dashers (“Delivery Partners”) operating on the LinxDash platform in Cameroon, beginning with the cities of Buea, Tiko, Mutengene, Ombe, and Limbe.

2. Scope of Services

Dashers are responsible for:

• Accepting and completing delivery requests via the LinxDash app
• Ensuring safe and timely delivery of meals, groceries, cosmetics, pharmaceuticals, and beverages
• Communicating professionally with vendors, users, and LinxEat support
• Upholding hygiene, safety, and customer service standards

3. General Dasher Responsibilities

All Dashers agree to:

• Use the LinxDash mobile or web app for all delivery operations
• Maintain a reliable mode of transportation
• Keep delivery equipment clean and functional
• Respect customer privacy and vendor property
• Follow local traffic laws and safety regulations

4. Category-Specific Clauses

Meals

• Use insulated bags to preserve food temperature and freshness
• Avoid delays that may affect food quality
• Do not tamper with packaging or contents
• Notify support immediately in case of spills or damage

Cosmetics

• Handle fragile items with care
• Avoid exposure to heat, sunlight, or moisture
• Ensure packaging remains sealed and intact

Pharmaceuticals

• Require valid identification for restricted items
• Do not open or tamper with medication packaging
• Maintain discretion and confidentiality
• Follow any special handling instructions provided by vendors

Groceries

• Maintain cold chain for perishable items
• Avoid crushing or damaging produce
• Confirm item count and packaging before departure

Beverages

• Ensure bottles/cans are upright and secure
• Avoid shaking or dropping carbonated items
• Comply with alcohol delivery laws (if applicable)

5. Performance Standards

6. Earnings & Cashouts

• Dashers may request cashouts via the LinxDash app
• Payments are processed based on verified deliveries
• LinxEat may withhold payouts in case of disputes or SLA violations

7. SLA Violations

Failure to meet SLA standards may result in:

• Temporary suspension from the platform
• Reduced access to delivery requests
• Financial penalties
• Permanent account termination (for repeated or severe violations)

8. Amendments

This SLA may be updated periodically. Dashers will be notified via the LinxDash app, and continued use implies acceptance of revised terms.